AI Call Summary
Record, transcribe, and summarize calls with built-in AI.
About
MorePie’s Call Transcription + AI Summary feature turns every phone call into searchable, actionable data. Calls are automatically recorded and transcribed, and AI creates a concise summary so your team knows what was discussed, what was promised, and what to do next. Perfect for follow-ups, quality assurance, training, or just making sure nothing falls through the cracks.
It’s like having a personal assistant take notes on every call—for every team member.
Key Benefits
- ✍️ AI-generated summaries – Get the key points without re-listening
- 🔍 Searchable transcripts – Review any call by keyword or phrase
- ⏱️ Save time – No more manually writing call notes or updates
- 🎯 Capture commitments – Know what was promised and when
- 🧑🏫 Great for training – Use real calls with summaries to coach your team
Use Cases
This feature is perfect for small businesses that rely on phone calls to book services, close sales, or support customers. It allows you to improve consistency, catch issues early, and ensure follow-ups are accurate—even if a different team member takes over.
- A house cleaning service uses call summaries to confirm appointment times and services
- A sales rep reviews key takeaways from a discovery call before sending a quote
- A med spa reviews transcripts for missed follow-up opportunities
- A roofing company checks calls for compliance and customer satisfaction
- A manager uses real call summaries for team feedback and coaching
Automation Ideas
Combine call summaries with workflows to stay ahead. Use the AI summary data to create tasks, trigger automations, or flag calls for review based on specific keywords or phrases.
- Call includes “cancel”? Trigger a retention workflow or manager notification
- Transcript includes “reschedule”? Create a task to follow up and update booking
- New summary created? Attach to contact record and tag as “Call Completed”
- Keyword “complaint” found? Trigger a customer service alert
- Summary created for sales call? Use it to auto-generate a follow-up email draft
