Call Tracking & IVR
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About
MorePie’s Call Tracking & IVR system is more than just call logs—it's a fully integrated business phone solution designed for service companies. With built-in calling, call routing, IVR menus, voicemail drops, and call recording, you can handle every customer call—from first contact to follow-up—without relying on outside phone tools.
Easily track call sources, manage teams, and ensure every inbound and outbound conversation is logged, automated, and connected to your CRM.
Key Benefits
- ☎️ Full inbound & outbound calling – Call customers directly from your CRM or mobile app
- 📞 Smart call routing with IVR – Set up press-1 menus to direct callers based on their needs
- 🎧 Call recording built-in – Improve training, quality, and dispute resolution
- 🌍 Use local, toll-free, or tracking numbers – Tailor your numbers to match your brand and region
- 🔁 Call forwarding & fallback routing – Never miss a call, even if a team member is unavailable
- 🧠 Log calls automatically to contact records – Track communication history with no extra steps
- 📊 Track call outcomes & performance – See who answered, what was said, and what action was taken
- 🗣️ Voicemail drops & call scripts – Speed up outreach and stay consistent across your team
Use Cases
This all-in-one phone system helps service businesses stay organized, professional, and responsive—while making smarter decisions based on call data.
- A home service company uses a local number for outbound calls and records every interaction for accountability
- A cleaning business sets up an IVR menu: "Press 1 to book a service, 2 to reschedule, 3 for billing"
- A sales team makes calls directly from their CRM and drops voicemail when there’s no answer
- A multi-location plumbing company routes calls to the right branch based on area code
Automation Ideas
With MorePie, every call—whether inbound or outbound—can trigger workflows that save time and improve customer experience.
- When a call is missed, automatically send a follow-up text with a link to book online
- After a call ends, create a task for the team to send a quote or follow up by email
- Use IVR selections to tag leads (e.g., "Interested in recurring service") and trigger follow-ups
- Auto-notify a manager when a call lasts over 10 minutes or comes from a high-value client
- Log calls as activities in the contact timeline and start post-call automations based on outcome
