2-Way SMS
Have real-time text conversations with customers from your desktop or mobile app. No need for personal phones—everything stays organized and synced to your CRM.
About
2-Way SMS in MorePie helps you stay connected with leads and customers through the channel they respond to fastest: text. Send and receive messages directly from your CRM, trigger automated replies, and track every conversation in one clean inbox—no personal numbers required.
It’s faster than email and easier than phone tag—and it helps you close more jobs with less effort.
Key Benefits
- 📲 Send and receive texts in real time – Keep conversations moving without switching platforms
- 👥 Unified team inbox – All team members can view and respond to messages from one place
- 🔄 Conversation history stored with each contact – No more guessing what was said or when
- 🧠 Smart replies + automation – Use templates or auto-replies to speed up communication
- 🔗 Linked to CRM and automations – Every message can trigger actions or tie into your workflows
- 🚫 No personal numbers needed – Keep business and personal communication separate and professional
Use Cases
Service businesses use 2-Way SMS to cut through the noise and respond faster—leading to more booked jobs and happier customers.
- A cleaning business sends booking confirmations and replies to reschedule requests in real time
- A window cleaning team uses SMS to ask for access instructions before arriving
- An HVAC company follows up with quotes via text and closes deals faster
- A pool service business texts recurring clients about seasonal service changes and gets immediate replies
Automation Ideas
Fames consectetur ipsum quis risus mauris aliquam ornare nisl purus at ipsum nulla accumsan consectetur vestibulum suspendisse aliquam condimentum scelerisque lacinia pellentesque vestibulum condimentum turpis ligula pharetra dictum sapien facilisis sapien at sagittis et cursus congue.2-Way SMS can be automated at key points in the customer journey—saving your team hours each week while keeping communication personal and timely.
- Send an automated “Thanks for booking!” text when a lead moves to the “Booked” stage
- Text a quote follow-up 48 hours after it’s sent if no reply is detected
- Trigger a “We’re on our way!” text an hour before a scheduled appointment
- Send a rebooking offer by text 30 days after a one-time job
- Auto-respond with “We’ll be in touch soon!” when someone texts in outside business hours
🔁 Bonus (Top Tier Feature):
With our top-tier plan, you can supercharge your SMS with AI-powered chatbots that respond to customer texts like a real human. These bots can answer FAQs, confirm appointments, ask follow-up questions, and keep the conversation going—24/7—without needing a live rep. It's like having a smart assistant in your inbox that never sleeps.
